You are responsible for the return shipping and insurance costs.
HOORSENBUHS items can be returned for a full refund if the following terms are met:
Eligibility: All items must be returned in as-sold condition, unworn, in original packaging and cannot be accepted if any tags on the piece of jewelry have been removed.
Timing Restriction: If you wish to return an item, you must inform us of your intention to return the item within seven days and ship the item back to us within 30 days of delivery. To register your intention to return the item, please call our customer support center at 888 692 2997.
Return Shipping Costs: We offer a one time free of charge shipping on purchase. All additional shipping for changes or returns will be the responsibility of the buyer. You are responsible for arranging the secure shipment of the item back to our returns center, and bearing the cost of return shipping. Please ensure the returned item is adequately and securely packaged and insure your shipment. We cannot issue a refund unless the item is received by us in satisfactory condition at our returns center. However, once your return is received and checked, you will be fully refunded your original purchase price.
Call our customer support center within 7 days of delivery. Our customer support representatives are available at 888 692 2997, Monday - Friday, 7 am - 3 pm, Eastern Standard Time. Our representatives will be glad to assist you with your return on the phone.
Obtain your Return Merchandise Authorization number. Once your return is confirmed, you will be issued a Return Merchandise Authorization (RMA) number. This reference number must be quoted in any correspondence regarding your return.
Insure and send your item to us within 30 days. Arrange for insurance and shipment of the item back to us so that it arrives at our warehouse within 30 days of delivery. All returns from the United States should be shipped to the following address:
2217 Main Street Santa Monica, CA 90405 USA
Please be sure to quote your name, email address and RMA number.
Receive full refund within 30 days. You will be notified when your package reaches us and, if your return is accepted, a full refund to your original credit card will be processed within seven days. However, please allow up to 30 days for your card issuer to credit your account. Should we be unable to accept your return, a customer support representative will contact you.