CUSTOMER SERVICE

If you are ordering on the Website, orders will be processed as follows: Once you have chosen a product, click on the “Add to Shopping Bag” button to place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits) or proceed to “Checkout” by clicking on this button. You may also remove one or several products you have selected by clicking on "Delete" next to the chosen product in the Shopping Bag. When you have completely reviewed your order, check the box next to “I accept” to indicate your agreement to be bound by these Conditions of Sale, and then click on the "Confirm and place order" button on the Website to place your order.

When ordering by email through a Brand Ambassador info@hoorsenbuhs.com, the HOORSENBUHS ambassador will follow the order process on your behalf.

When placing an order through a Brand Ambassador or on the Website, you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. You warrant that all personal information given to Leisure & Luxury is true and correct to the best of your knowledge. HOORSENBUHS or its third party providers may collect additional information at this time for security and anti-fraud purposes.

Not with standing anything to the contrary provided for herein, HOORSENBUHS reserves the right to refuse, cancel and terminate orders at any moment in time. For example, HOORSENBUHS may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if HOORSENBUHS suspects, in its sole discretion, that you have engaged in fraudulent or grey market activities or have otherwise violated these Conditions of Sale.

PRICES, TAX AND SHIPPING COSTS

All prices shown on the product pages of the Website or quoted by the Customer Contact Center are in U.S. Dollars.

HOORSENBUHS reserves the right to modify prices and delivery costs at any time without prior notice. The price of a product and delivery costs displayed on the Website or quoted by the Customer Contact Center, at the time HOORSENBUHS provides you with a Confirmation of Order, will be honored by HOORSENBUHS.

Actual shipping costs and applicable taxes will be reflected on your order page before you are asked to confirm and place your order (in the case of a Website order), or will be quoted by the Customer Contact Center (in the case of a telephone order), and will also appear on your Confirmation of Order and invoice (if you choose to receive an invoice). Delivery costs, if any, are described in the shipping policy set forth below. Sales and use taxes will vary based on the location to which products are being shipped. Delivery costs and sales and use taxes are not stated on the product pages but will be added to the product price after you have chosen your delivery options.

The actual sales tax associated with your purchase will be calculated at the time when your order is to be shipped, at which point you will receive a Confirmation of Order. Please note that changes to applicable law between the date your order is placed and the date you are sent a Confirmation of Order may result in changes to the sales tax associated with your purchase. If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that you reconfirm your purchase.

REVIEW AND CONFIRMATION

You should carefully check all details before placing your order through the Customer Contact Center or on the Website, including without limitation the particulars of each sale, which will be provided by the HOORSENBUHS ambassador (in the case of an order being placed through the Customer Contact Center) or the Website (in the case of an order being placed through the Website). 

PAYMENT BY CREDIT CARD

HOORSENBUHS accepts the following credit cards: Visa, MasterCard, American Express, and Discover.

When ordering on the Website, you will need to enter your payment details on the appropriate form. If you order by telephone, you will need to communicate to the Customer Contact Center your credit card number and your three- or four- digit security code that is printed on the back or the front of your card (CVV2/CVC2/CID).

All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to HOORSENBUHS, you will need to contact your card issuer directly to solve this problem, and HOORSENBUHS will not be liable for any delay or non-delivery.

In order to process your order, we may perform a pre-authorization of your credit card. The amount of your purchase will be blocked on your credit card until your order is shipped to the shipping address you have provided to HOORSENBUHS, at which time you will be sent a Confirmation of Order and your credit card will be charged the applicable purchase price. By submitting an offer to purchase HOORSENBUHS products on the Website or through the Customer Contact Center, you expressly authorize HOORSENBUHS to perform such credit card pre-authorization and, where HOORSENBUHS deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

HOORSENBUHS takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. HOORSENBUHS uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. Unfortunately, transmitting information over the Internet is not completely secure. Although we will do our best to protect your personal Information, we cannot guarantee the security of the data you transmit to the Website; any transmission is at your own risk and we cannot be held liable. For more information about how we use and protect your information please view our Privacy Policy.

In order to secure your transaction and prevent fraud, HOORSENBUHS will perform a credit card and anti-fraud check. By placing your order, you will be deemed to have authorized HOORSENBUHS to perform such checks and, where HOORSENBUHS deems necessary, from time to time to transmit or obtain information that you have provided to HOORSENBUHS about you in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize a particular purchase transaction. 

ACKNOWLEDGMENT OF ORDER

Once you have placed your order through the Customer Contact Center or on the Website, you will receive an Acknowledgment of Order by fax or email acknowledging the details of your order. This Acknowledgment of Order will contain an Order Reference Number assigned by HOORSENBUHS. Please make sure that you save this Order Reference Number for any future enquiries regarding your order. This Acknowledgment of Order is not an acceptance of your order. Following the transmission of the Acknowledgment of Order, HOORSENBUHS will conduct its usual security and anti-fraud checks and then process your order.

When ordering by telephone through the Customer Contact Center, you will also receive by fax or email these Conditions of Sale along with the Acknowledgment of Order. Please carefully review these Conditions of Sale upon receipt.

CONFIRMATION OF ORDER

Upon shipment of your order, following completion by HOORSENBUHS of its anti-fraud and security checks, HOORSENBUHS will send you by email Confirmation of Order. The Confirmation of Order constitutes the acceptance of your order by HOORSENBUHS and indicates the existence of a binding sales contract.

SHIPPING POLICY

We only accept orders for delivery to addresses in the continental United States, Alaska, Hawaii, District of Columbia and Canada. Please note that HOORSENBUHS does not ship to PO boxes, APO/FPO addresses or hotels.

Delivery costs will be assessed by HOORSENBUHS. The cost of delivery shall be calculated according to the purchase value of your order as indicated in these Conditions of Sale.

When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for shipment, we will send you the Confirmation of Order by email or by fax.

We will use reasonable efforts to ensure the following estimated delivery lead times from the date of your order:

Type of deliveryProviderEstimated
Delivery Lead TimeCharge to Customer

FedEx 2-3 Days

*Saturday will not be considered as a regular business day with respect to estimated delivery lead time. Delivery on Saturday may however be proposed as a service to specific zip codes by the Customer Contact Center. Please contact the Customer Contact Center (1-888 692-2997) for more information.

When ordering products on the Website or through the Customer Contact Center, you, as the Customer, will have the option to choose whether you wish to receive an invoice to your billing address by regular mail. If you decide at this moment that you do not want to receive an invoice, you may at any time later request an invoice by emailing the Customer Contact Center info@hoorsenbuhs.com. Please note that HOORSENBUHS may request that you provide proper identification as a condition to complying with such request.

HOORSENBUHS insures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm your acceptance of each HOORSENBUHS product delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract by HOORSENBUHS and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.

RETURN POLICY

You are responsible for the return shipping and insurance costs.

We do not provide exchanges and replacements because every piece of jewelry is manufactured on demand.

HOORSENBUHS items can be returned for a full refund if the following terms are met: 

Eligibility: All items must be returned in as-sold condition, unworn, in original packaging and cannot be accepted if any tags on the piece of jewelry have been removed.

Timing Restriction: If you wish to return an item, you must inform us of your intention to return the item within seven days and ship the item back to us within 30 days of delivery. To register your intention to return the item, please call our customer support center at 888 692 2997.

Return Shipping Costs: You are responsible for arranging the secure shipment of the item back to our returns center, and bearing the cost of return shipping. Please ensure the returned item is adequately and securely packaged and insure your shipment. We cannot issue a refund unless the item is received by us in satisfactory condition at our returns center. However, once your return is received and checked, you will be fully refunded your original purchase price. 

Return Procedure: 

Call our customer support center within 7 days of delivery. Our customer support representatives are available at 888 692 2997, Monday - Friday, 7 am - 3 pm, Eastern Standard Time. Our representatives will be glad to assist you with your return on the phone.

Obtain your Return Merchandise Authorization number. Once your return is confirmed, you will be issued a Return Merchandise Authorization (RMA) number. This reference number must be quoted in any correspondence regarding your return.

Insure and send your item to us within 30 days. Arrange for insurance and shipment of the item back to us so that it arrives at our warehouse within 30 days of delivery. All returns from the United States should be shipped to the following address: 

HOORSENBUHS

2217 Main Street

Santa Monica, CA 90405

USA

888-692-2997

Please be sure to quote your name, email address and RMA number.

Receive full refund within 30 days. You will be notified when your package reaches us and, if your return is accepted, a full refund to your original credit card will be processed within seven days. However, please allow up to 30 days for your card issuer to credit your account. Should we be unable to accept your return, a customer support representative will contact you.

Last Revised: November 4, 2018

 

PRIVACY NOTICE

HOORSENBUHS, a corporation organized and existing under the laws of the State of Delaware, having its executive offices and principal place of business at 2222 Main Street, Santa Monica, CA. U.S.A. takes the privacy of its customers seriously and has established its Privacy Notice in respect of the confidence its clientele places in it.

This Privacy Notice describes the personal information we collect from our customers through the HOORSENBUHS client relations center, online, over the telephone and in our Ateliers.

Personal Information Collection
In order to place an order through the website,  you will be required to provide valid and up-to-date personal information, including but not limited to your real name, date of birth, phone number and e-mail address, as well as other personal information as applicable, such as shipping address, billing address and payment details (collectively "Personal Information").

Should you contact the client relations center by telephone, you may also be required to provide such Personal Information. Additionally, if you complete a customer card in one of our ateliers, the Personal Information you provide shall be used as described in this Privacy Notice.

HOORSENBUHS takes the protection of your Personal Information very seriously and therefore additional information may be collected by HOORSENBUHS or its third party providers for security and anti-fraud purposes (see further information below).

Any Personal Information you make available to HOORSENBUHS is done so voluntarily, with your knowledge and consent when ordering creations or registering for
services from HOORSENBUHS. We will request from you information that is mandatory (required by us to fulfill your order and meet our legal obligations) and
non-mandatory (which you can give to us if you chose); if you choose not to provide the mandatory information requested then HOORSENBUHS may not be able to
respond to your request or activate your option choices.

Cookies and related tracking technologies
We use technology such as "cookies" on our website to store your user ID and password, track selections and purchases, and enhance your shopping experience. Cookies are pieces of electronic information stored on your computer. You may disable cookies through the settings in your web browser, but if you do so, some parts of our website may not function properly. We may automatically track and collect information about your IP address, domain service, the type of computer and web browser you are using and the pages you visit (including by using web beacon and other equivalent technology). We collect this information so that we can administer and improve our system. We may share this aggregate information with advertisers, sponsors or other businesses.

Use of Personal Information
HOORSENBUHS will use your Personal Information:
• to process your order and complete the transaction;
• to send you information on our creations, promotions and events which may be of interest to you;
• for marketing research purposes relating to HOORSENBUHS business and satisfaction surveys;
• to customize, analyse and improve our products, services, technologies, communications, and relationship with you;
• to prevent fraud and other prohibited or illegal activities;
• to enforce our Conditions of Sale or Privacy Notice with you;
• to protect the security or integrity of our website including your Personal Information, our business, or our products or services; and
• to provide you with other services you may have requested.

Access to Personal Information
Except where stated otherwise, HOORSENBUHS will not share your Personal Information with any unaffiliated third party without your prior consent or unless required to do by law or legal process.

If HOORSENBUHS or substantially all of its assets are acquired as a result of an acquisition, merger, sale, reorganisation or liquidation, your Personal Information may be one of the transferred assets.

Personal Information collected will be stored and processed in the United States, and its affiliates, parent, subsidiaries or agents maintain facilities.

Joint use of Personal Information
The following information will be used jointly by HOORSENBUHS, Stripe. (providers of the on-line payment portal), your credit card company to
process payment of your order, and Accertify, Inc. who handle credit checks and fraud prevention:

  1. Your name and contact details including shipping and billing addresses;
  2. Your credit card information;
  3. The identification of the creations you have ordered; 
  4. The price paid for the creations you have ordered;
  5. Information relating to your device (e.g. IP address, type of operating system)

Your credit card company is responsible for their use of your Personal Information and should be contacted directly with regard to any matter regarding their use of your Personal Information.

Security
HOORSENBUHS is committed to protecting the security of your Personal Information. We will employ all reasonable technical and commercial measures to ensure that your Personal Information is held and used securely.

Note to minors and children
No part of this site is directed to children under age 18 and we will not knowingly collect personal information from anyone under age 18. To register or place an order through the Client Relations Center, you must have reached the age of majority (which in most states is 18 years old) and have legal capacity to enter into a contract. If you are under the age of majority or cannot lawfully enter into a contract, you must advise your parent or legal guardian to review this Privacy Notice and our Conditions of Sale before you register or place an order. Should we discover or be informed that a child has registered his/her or another child's Personal Information, we will delete such information from our records.

Note to parents and legal guardians
HOORSENBUHS will not intentionally collect Personal Information from persons lacking legal capacity to act. If you, as a parent or legal guardian are concerned that the person you are responsible for has registered for one of our services, wish to cancel his registration and have all details deleted, please contact us by email: info@hoorsenbuhs.com or write to us at the address below providing official documents establishing parental or guardian status.

Your Rights
If you request disclosure, correction, deletion or that HOORSENBUHS stop using your Personal Information, HOORSENBUHS will deal with such requests in accordance with
applicable laws and regulations. The deletion of your Personal Information or a request for HOORSENBUHS to stop using it will result in the cancellation of your
registration.

For any request concerning Personal Information and/or cancellation of registration to any services provided through Our Client Relations Center:
Email: info@hoorsenbuhs.com

Changes to this Privacy Notice
We may change this Privacy Notice if required and the updated version will appear in this section.

Revised: November 4, 2018