Refund policy

HOORSENBUHS items may be returned for a full refund if the following conditions are met:

You are responsible for all return shipping and insurance costs.

Eligibility

All returned items must be in their original, as-sold condition—free from damage, wear, or tarnish—and include all original packaging.

Timing

Returns and exchanges must be initiated within 14 days of the delivery date. Refunds will be issued to the original payment method only after the returned item has been received and verified to be in new condition.

Custom Orders

Custom orders are final sale and not eligible for refund. However, exchanges for size are permitted within 14 days of receipt.
To initiate a size exchange, please contact our customer support team at 888-692-2997.

Return Shipping

You are responsible for securely packaging and insuring your return shipment. We cannot process a refund unless the returned item arrives at our facility in satisfactory condition. Once received and inspected, we will issue a full refund of the original purchase price.

Return Procedure

  1. Contact Us Within 7 Days
    Call our customer support center at 888-692-2997 within 7 days of delivery. Representatives are available Monday–Friday, 7 AM – 3 PM EST.
  2. Receive a Return Authorization (RMA) Number
    Once your return is approved, you’ll be issued a Return Merchandise Authorization (RMA) number. This number must be included in all return-related correspondence.
  3. Ship Your Item Within 30 Days
    Securely package and insure the item, then ship it back to us so it arrives within 30 days of delivery. Be sure to include your name, email address, and RMA number.

Return Address:
HOORSENBUHS
2320 Abbot Kinney Blvd
Venice, CA 90291
Phone: 888-692-2997