You are responsible for the return shipping and insurance costs.
HOORSENBUHS items can be returned for a full refund if the following terms are met:
Eligibility: All items must be returned in as-sold condition, unworn, in original packaging and cannot be accepted if any tags on the piece of jewelry have been removed.
Timing Restriction: Unworn merchandise is eligible for exchange or return up to 14 days from the delivery date. Refunds will be issued to the original payment method used to place the order. Refunds will only be issued after the order has been received back to the office and determined as being in new condition.
All custom orders are final sale and will not be refunded. Custom orders are limited to exchange for size only within 14 days of receipt. To register your intention to return the item, please call our customer support center at 888 692 2997.
Return Shipping Costs: We offer a one time free of charge shipping on purchase. All additional shipping for changes or returns will be the responsibility of the buyer. You are responsible for arranging the secure shipment of the item back to our returns center, and bearing the cost of return shipping. Please ensure the returned item is adequately and securely packaged and insure your shipment. We cannot issue a refund unless the item is received by us in satisfactory condition at our returns center. However, once your return is received and checked, you will be fully refunded your original purchase price.
Call our customer support center within 7 days of delivery. Our customer support representatives are available at 888 692 2997, Monday - Friday, 7 am - 3 pm, Eastern Standard Time. Our representatives will be glad to assist you with your return on the phone.
Obtain your Return Merchandise Authorization number. Once your return is confirmed, you will be issued a Return Merchandise Authorization (RMA) number. This reference number must be quoted in any correspondence regarding your return.
Insure and send your item to us within 30 days. Arrange for insurance and shipment of the item back to us so that it arrives at our warehouse within 30 days of delivery. All returns from the United States should be shipped to the following address:
2217 Main Street
Santa Monica, CA 90405
Please be sure to quote your name, email address and RMA number.
Receive full refund within 30 days. You will be notified when your package reaches us and, if your return is accepted, a full refund to your original credit card will be processed within seven days. However, please allow up to 30 days for your card issuer to credit your account. Should we be unable to accept your return, a customer support representative will contact you.
Last Revised: March 4, 2019